Healthcare Business Office Leader

Community Health Network; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Community Health Network is seeking a Business Office Team Leader to coordinate daily operations and staffing within the business office and to ensure a smooth patient, family, and physician experience through the surgery center process.

The role requires strong collaboration, excellent communication, and leadership in a medical office environment, with responsibilities spanning billing, registration, and staff management to ensure high-quality patient care.

Qualifications

• High School Diploma or GED: High School Diploma or equivalent (Required)
• 4 years / Bachelor's Degree: B.S. degree in business or health related field preferred (Preferred)
• 5+ years: Five years in a medical office or hospital with three years of health care progress management/supervisory experience; includes personnel management, billing and payor regulations, registration, insurance verification, patient accounts, billing, collections, medical records, budget preparation and financial statements (Required)
• Staff Management: Interview and hire staff for medical records, patient accounts and registration; manage orientation, schedules, leave, cash flow; provide backup and disciplinary handling; drive process improvements; write performance appraisals
• Policies and Procedures: Outline procedures for registration, patient accounts, and medical records; stay current with legislative changes and contract changes; ensure policy adherence; collaborate with information systems to automate procedures
• Reporting/Analysis: Review daily account reports; monthly statistics; prepare reports; maintain system profiles, CPT codes, pricing; implement annual rate increases; evaluate procedures and vendors for improvement
• Committees and Meetings: Participate in Monthly CEO meetings, team leaders’ meetings, ISC team meetings and other meetings as necessary

Responsibilities

• Coordinate daily operations and staffing within the business office under leadership guidance
• Ensure a smooth patient, family, and physician experience through the surgery center process
• Act as liaison between business office staff, nursing, medical staff, patients and ancillary departments

Skills

Team collaboration

Communication skills

Problem-solving

Education

High School Diploma or GED

BS in Business or Health-related field

Job description

Community Health Network is seeking a Business Office Team Leader to coordinate daily operations and staffing within the business office and to ensure a smooth patient, family, and physician experience through the surgery center process.

The role requires strong collaboration, excellent communication, and leadership in a medical office environment, with responsibilities spanning billing, registration, and staff management to ensure high-quality patient care.