Neurosurgery Scheduling & Patient Care Specialist

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Penn Medicine in Philadelphia seeks a Sr Surgical Services Associate in the Neurosurgery department to manage patient flow for outpatient visits and surgical procedures, including triage, scheduling, authorizations, and billing. This role supports a busy academic department with attention to accuracy and timeliness.

Responsibilities include coordinating pre-operative testing, obtaining records, and ensuring efficient scheduling and communication across clinical and administrative teams.

Qualifications

• High school diploma or GED required.
• Experience in medical office or healthcare customer service preferred; degree may substitute.

Responsibilities

• Clinical Duties: Greets, screens, schedules and directs patients; manage medical records/images; assist physician and APP; coordinate pre-op activities and scheduling; ensure pre-op testing and tests are completed; assist with OR and case submission.
• Admin Duties: Screen calls; maintain calendars; arrange travel and reimbursements; complete prior authorizations; manage correspondence; contribute to operational changes; mentor staff; develop scheduling protocols; triage patients to appropriate physician.
• Billing Duties: Ensure operative reports and forms are submitted for billing on time; knowledge of reimbursement across third party payers.

Education

H.S. Diploma/GED (Required)

4+ years Medical office experience, or 4 years of customer service experience. Related clinical office experience required. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.

Job description

Penn Medicine in Philadelphia seeks a Sr Surgical Services Associate in the Neurosurgery department to manage patient flow for outpatient visits and surgical procedures, including triage, scheduling, authorizations, and billing. This role supports a busy academic department with attention to accuracy and timeliness.

Responsibilities include coordinating pre-operative testing, obtaining records, and ensuring efficient scheduling and communication across clinical and administrative teams.