Clinical Admin Services Pro

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Penn Medicine in Philadelphia, PA seeks an Administrative Services Associate to support clinical practice operations in a busy academic department. You will triage calls, schedule outpatient visits and procedures, obtain authorizations, prepare billing and correspondence, and ensure smooth patient flow.

The role encompasses admin, clinical, and billing tasks including calendar management, document processing, meeting minutes, travel arrangements for physicians, and handling patient

Qualifications

• H.S. Diploma/GED is required.
• At least 2 years in a medical office or 2 years in customer service; related clinical office experience preferred.
• A degree (Associate's, Bachelor's, or Master's) may be considered in lieu of experience.

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times.
• Retrieves and processes incoming medical records/images and ensures scanning and physician review.
• Ensures diagnostic testing and other evaluations are completed before visits when applicable.
• Assists attending physicians with outpatient hours and manages schedules; travels to clinic locations if needed.
• Schedules procedures and OR/Lab for patients as directed by providers.
• Coordinates pre-operative tests and ancillary evaluations for pre-operative packages.
• Handles medication refill requests and triages to clinical staff.
• Coordinates and schedules cases with medical equipment reps as required.
• Completes medication authorizations and obtains prior authorizations for procedures.
• Obtains medication pricing and coverage information for patients.
• Schedules tests, procedures, and other clinical follow-up services as requested.
• Completes medical records requests and handles patient correspondence.

Education

H.S. Diploma/GED

2+ years Medical office experience, or 2 years of customer service experience

Job description

Penn Medicine in Philadelphia, PA seeks an Administrative Services Associate to support clinical practice operations in a busy academic department. You will triage calls, schedule outpatient visits and procedures, obtain authorizations, prepare billing and correspondence, and ensure smooth patient flow.

The role encompasses admin, clinical, and billing tasks including calendar management, document processing, meeting minutes, travel arrangements for physicians, and handling patient