Neurosurgery Scheduling & Patient Care Specialist

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Penn Medicine's Neurosurgery department at Pennsylvania Hospital is seeking a Surgical Services Associate to support a busy clinical practice. This role coordinates patient activity for outpatient visits and surgeries, triages calls, schedules surgeries and tests, and handles pre-op tasks and billing preparation.

Key responsibilities include managing calendars, processing authorizations, arranging travel when needed, and ensuring timely communications with patients and staff.

Qualifications

• High school diploma or GED is required.
• Two+ years of medical office experience or two years of customer service in a healthcare setting.

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner; acts as primary point of contact for assigned patients.
• Retrieve and process incoming medical records/images, ensure scanning and physician review is completed.
• Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours.
• Provides coverage for practice team members during absences and/or staffing shortages.
• Schedules required procedures and OR for patients at attending physician’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including pre-operative testing and tests results.
• Responsible for timely submission and posting of operative cases to the OR grid, and accuracy of information.
• Process medication refill requests, triage to appropriate staff.
• Coordinates and schedules cases with medical equipment representatives as required in the OR.
• Communicates underutilization of OR block time to manager for redistribution.

Education

H.S. Diploma/GED (Required)

Job description

Penn Medicine's Neurosurgery department at Pennsylvania Hospital is seeking a Surgical Services Associate to support a busy clinical practice. This role coordinates patient activity for outpatient visits and surgeries, triages calls, schedules surgeries and tests, and handles pre-op tasks and billing preparation.

Key responsibilities include managing calendars, processing authorizations, arranging travel when needed, and ensuring timely communications with patients and staff.