Neurosurgery Patient Services Specialist

125 Advocate Health and Hospitals Corporation; Chicago (IL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

401(k) retirement plan

Job summary

Advocate Medical Group in Chicago, IL is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience across scheduling, billing, and medical records.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to handle difficult calls; bilingual Spanish/English is preferred. This on-site position offers competitive benefits.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.
• Bilingual Spanish/English preferred.

Responsibilities

• Scheduling: As needed coverage when full time staff are out of office. Day shift. M-F.
• As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• As a key member of the ambulatory care team, you will:
• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Bilingual (Spanish/English)

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Chicago, IL is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience across scheduling, billing, and medical records.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to handle difficult calls; bilingual Spanish/English is preferred. This on-site position offers competitive benefits.