Patient Service Representative (PSR) - Neurosurgery Clinic PRN

Advocate Health; Chicago (IL); Vor Ort; USD 38.000 - 48.000; Vollzeit

Zusammenfassung

Advocate Medical Group, part of Advocate Health, is seeking a Patient Service Representative to support providers and patients in a busy ambulatory care setting. You will handle scheduling, patient inquiries, and contribute to accurate billing and medical records at the Chicago location.

The role requires a high school diploma and 1–2 years of customer service experience, with bilingual Spanish/English preferred. Join a collaborative team focused on compassionate, patient-centered care.

Qualifikationen

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Experience handling difficult callers/patients.
• Bilingual Spanish/English preferred.

Aufgaben

• Scheduling: Provide coverage for full-time staff; day shift, Monday–Friday.
• Patient services: Support providers, connect with patients, ensure a seamless, compassionate experience.
• Billing/records: Enter billing information at point of service and ensure accurate medical records.

Kenntnisse

Customer service

Bilingual Spanish

Ausbildung

High school diploma

Jobbeschreibung

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding,registrationand billing. Maximize revenues by collecting payment at time of service and enteringaccurateand up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.Assistsclinical staff inmaintainingaccuratemedical records.

Where You Will Work:

AdvocateMedical Group (AMG) is part ofAdvocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’reLooking For:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficultcaller/customers/patients.
• Bilingual Spanish/English preferred

WhatYou’llDo:

Scheduling: As needed coverage when full time staff are out of office. Day shift. M-F.

As aPatient Service Representative (PSR),you’llplay a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer andaccuratefollow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group foraccurateandtimelymedical records.

About This Location:

Chicago, IL - 3000 N Halsted St

Your feedback matters.Everyteammate’svoice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and ina crowdedor closely sharedworkspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Mustlift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step: