Pediatric Patient Services Specialist

Advocate Health Care; Evergreen Park (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Advocate Health Care's Advocate Medical Group in Hoffman Estates, IL, is seeking a Patient Service Representative to join the team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience in a busy clinic setting.

This role requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers. Schedule: Monday–Friday 7:30am–4:00pm with rotating Saturdays, in the Evergreen Park area.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Health Care's Advocate Medical Group in Hoffman Estates, IL, is seeking a Patient Service Representative to join the team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience in a busy clinic setting.

This role requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers. Schedule: Monday–Friday 7:30am–4:00pm with rotating Saturdays, in the Evergreen Park area.