Neurosurgery Outpatient Front Desk — Patient Concierge

UofL Health; Louisville (KY); On-site; USD 21,000 - 25,000; Full time

Job summary

UofL Health in Louisville is seeking a receptionist to greet patients, schedule appointments, and maintain accurate records. The role emphasizes strong customer service, professional phone etiquette, and effective communication with patients and staff.

Responsibilities include verifying patient information, processing visits, and supporting the care team to ensure smooth workflows and adherence to HIPAA guidelines.

Qualifications

• Strong customer service and communication skills.
• Must understand and be able to perform professional phone etiquette.
• Must be able to communicate effectively in both verbal and written formats.

Responsibilities

• Answer phone calls and direct them appropriately.
• Check patient into the electronic medical record.
• Ensure patient packet questionnaire is complete or assist patient in completing.
• Address patients questions or needs.
• Review MD visit orders to manage and expedite care (referrals, follow up visits, DME orders, test orders and medication orders).
• Print paperwork for patient education and/or test instructions.
• Check patient out of the electronic medical record at completion of visit.
• Supports goals of department/organization and works as a team.

Skills

Customer service

Communication skills

Phone etiquette

Education

High School Diploma or GED/Equivalent

Job description

UofL Health in Louisville is seeking a receptionist to greet patients, schedule appointments, and maintain accurate records. The role emphasizes strong customer service, professional phone etiquette, and effective communication with patients and staff.

Responsibilities include verifying patient information, processing visits, and supporting the care team to ensure smooth workflows and adherence to HIPAA guidelines.