Healthcare Receptionist: Patient Concierge & Scheduling

UofL Health; Louisville (KY); On-site; USD 24,000 - 36,000; Full time

Job summary

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and maintain patient records in a fast-paced clinical setting. You will navigate the electronic medical record system, assist patients with forms, and coordinate with clinicians to expedite referrals, follow-up visits, and orders.

Strong communication and professional phone etiquette are essential. The role emphasizes confidentiality, teamwork, and exceptional customer service as you interact with

Qualifications

• High School Diploma or GED/Equivalent (required).
• One year healthcare experience preferred.
• Proficient with basic computer skills.

Responsibilities

• Greet patients and help them, schedule appointments and maintain records.
• Answer phone calls and direct them appropriately.
• Check patient into the electronic medical record and ensure forms are complete.
• Assist patients with questions or needs and manage referrals and orders as needed.
• Print and provide patient education materials and test instructions.
• Check patient out of the electronic medical record after visits.
• Support department and organization goals as a team member.

Skills

Customer service

Phone etiquette

Communication skills

Education

High School Diploma or GED

Job description

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and maintain patient records in a fast-paced clinical setting. You will navigate the electronic medical record system, assist patients with forms, and coordinate with clinicians to expedite referrals, follow-up visits, and orders.

Strong communication and professional phone etiquette are essential. The role emphasizes confidentiality, teamwork, and exceptional customer service as you interact with