Healthcare Front Desk & Patient Concierge

University of Louisville Physicians; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

University of Louisville Physicians is seeking a friendly receptionist at the JHHS Outpatient Center in Louisville, KY. You will greet patients, schedule appointments, check patients into the electronic medical record, and maintain records.

The role requires strong customer service and written/verbal communication, HIPAA compliance, and the ability to assist patients with questions. One year healthcare experience preferred; High School Diploma or GED required. This is a first shift position.

Qualifications

• Strong customer service and communication skills.
• Ability to greet patients, answer questions and direct them appropriately.
• Proficiency with basic computer systems and HIPAA privacy rules.

Responsibilities

• Answer phone calls and direct them.
• Check patient into the electronic medical record.
• Ensure patient questionnaires are complete and assist as needed.
• Address patient questions or needs.
• Review orders to manage referrals, follow-ups, tests, and medications.
• Print and provide patient education materials.
• Check patient out of the electronic medical record after visit.
• Work as a team to support department goals.

Skills

Customer service

Verbal communication

Written communication

Phone etiquette

Education

High School Diploma or GED

Tools

Electronic Medical Records

Job description

University of Louisville Physicians is seeking a friendly receptionist at the JHHS Outpatient Center in Louisville, KY. You will greet patients, schedule appointments, check patients into the electronic medical record, and maintain records.

The role requires strong customer service and written/verbal communication, HIPAA compliance, and the ability to assist patients with questions. One year healthcare experience preferred; High School Diploma or GED required. This is a first shift position.