Urology Front Desk: Patient Services Associate I

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 38,000 - 46,000; Full time

Job summary

Jefferson Health Plans is seeking a Patient Services Associate I for Urology in NE Philadelphia. The role supports outpatient offices in Philadelphia and Langhorne with front-desk duties, patient check-in, and appointment coordination using EPIC.

The PSA I enhances the patient experience, verifies insurance and demographics, and maintains a smooth flow to exam rooms while upholding HIPAA standards and institutional values.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.
• Must be able to communicate courteously with patients and/or visitors.
• Ability to maintain confidentiality of patient information.
• Ability to complete multiple tasks and work under pressure.
• Willingness to provide and support a positive Jefferson Experience for all patients and visitors.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Healthcare experience

HIPAA compliance

Multitasking

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health Plans is seeking a Patient Services Associate I for Urology in NE Philadelphia. The role supports outpatient offices in Philadelphia and Langhorne with front-desk duties, patient check-in, and appointment coordination using EPIC.

The PSA I enhances the patient experience, verifies insurance and demographics, and maintains a smooth flow to exam rooms while upholding HIPAA standards and institutional values.