Patient Services Associate I - Front Desk & Check-In

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 25,000 - 34,000; Full time

Job summary

Jefferson Health seeks a Patient Services Associate I to enhance the patient experience by front desk duties at an outpatient practice. You verify insurance, referrals and patient demographics, process arrivals and departures, and support the Jefferson Experience with courteous service.

The role involves greeting patients, scheduling and check-in/out via EPIC, maintaining smooth flow and escalating concerns as needed while complying with HIPAA and regulatory standards.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.
• Experience with scheduling and processing arrivals/departures.

Responsibilities

• Process check in and check out, scheduling via EPIC.
• Greet patients and visitors professionally, by phone or in person.
• Maintain efficient flow of practice and escalate concerns as needed.
• Adhere to HIPAA privacy and security requirements and regulations.
• Other duties as requested or assigned.

Skills

Customer service

Healthcare experience

HIPAA compliance

Phone etiquette

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health seeks a Patient Services Associate I to enhance the patient experience by front desk duties at an outpatient practice. You verify insurance, referrals and patient demographics, process arrivals and departures, and support the Jefferson Experience with courteous service.

The role involves greeting patients, scheduling and check-in/out via EPIC, maintaining smooth flow and escalating concerns as needed while complying with HIPAA and regulatory standards.