Neuroscience Clinic: Patient Flow & Scheduling Lead

University of Southern California; Glendale (CA); On-site; USD 36,000 - 57,000; Full time

Job summary

University of Southern California is seeking a Support Coordinator II to ensure smooth outpatient flow and optimal patient satisfaction within the Ambulatory clinic. The role involves coordinating multiple appointments, handling heavy phone traffic, intake, referrals, and coordinating care with the multidisciplinary team.

The position requires strong customer service, scheduling experience, and excellent communication skills in English.

Qualifications

• High school diploma or equivalent.
• Proven customer service, intake and scheduling experience.
• Strong communication skills in English.
• Familiarity with scheduling and medical office software.
• Experience with medical billing or insurance coordination is a plus.

Responsibilities

• Coordinate multiple appointments across multi-specialty services to ensure smooth outpatient flow.
• Handle heavy phone activity, intake, messaging, and referral management.
• Assist with daily clinic preparation and billing-related tasks as needed.
• Provide courteous patient-facing support and act as a liaison between patients and care teams.

Skills

Customer service

Scheduling

Communication skills

Microsoft Outlook

Scheduling systems

Teamwork

Education

High School diploma

Bachelor's degree

Tools

GE Centricity Business

Cerner

PBAR

Job description

University of Southern California is seeking a Support Coordinator II to ensure smooth outpatient flow and optimal patient satisfaction within the Ambulatory clinic. The role involves coordinating multiple appointments, handling heavy phone traffic, intake, referrals, and coordinating care with the multidisciplinary team.

The position requires strong customer service, scheduling experience, and excellent communication skills in English.