Neurology Patient Experience Coordinator

Johns Hopkins University; Lutherville (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator for the Falls Concourse at Greenspring Station, with occasional coverage at the Howard County site. This role combines administrative and clinical functions and requires teamwork with doctors, nurses, patients, and staff to support efficient patient flow.

Responsibilities include scheduling, pre-registration, insurance verification, patient transport coordination, HIPAA-compliant records handling, and front desk support.

Qualifications

• High School Diploma or graduation equivalent.
• Experience in customer service preferred.
• Knowledge of healthcare-related processes is a plus.

Responsibilities

• Schedule clinic appointments and manage check-in/check-out.
• Verify and enter pre-registration and insurance information.
• Coordinate patient transportation as needed.
• Answer phones and provide routine information to callers.
• Assist with front desk duties and filing.

Skills

Customer service

Medical office

Communication skills

Team player

Education

High School Diploma or graduation equivalent

Job description

Johns Hopkins University is seeking a Patient Service Coordinator for the Falls Concourse at Greenspring Station, with occasional coverage at the Howard County site. This role combines administrative and clinical functions and requires teamwork with doctors, nurses, patients, and staff to support efficient patient flow.

Responsibilities include scheduling, pre-registration, insurance verification, patient transport coordination, HIPAA-compliant records handling, and front desk support.