Neurology Front Desk Specialist | Patient Care & Scheduling

IMS Care Center; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center, based in Phoenix, seeks a Front Office Representative for our Neurology clinic. You will manage phone queues, schedule patients, check in/out, and assist with insurance verification. This role emphasizes frontline customer service and efficient office operations with Athena.

Candidates should have a high school diploma and at least 1 year of customer service experience. Familiarity with Athena is a plus; strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience preferred.
• Experience with Athena system is a plus.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent customer service and communication skills.
• Ability to work well with an established team.
• Excellent organizational and multitasking skills.
• Proficient with Microsoft Office and scheduling software.

Responsibilities

• Answer phones and route calls to the appropriate staff within 3 rings.
• Schedule patient appointments, tests, and procedures.
• Check in/check out patients; verify demographics and scan insurance cards.
• Collect copays/deductibles and explain billing; balance cash drawers.
• Coordinate/day-to-day clinic operations to ensure smooth patient flow.
• Enter documents into Athena and manage patient records.
• Arrange transportation or interpretation as needed.
• Maintain front office cleanliness and organization.
• Provide excellent customer service to patients and families.
• Assist with insurance authorization/verification as needed.

Skills

Customer service

Phone support

Communication skills

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

Athena system

Microsoft Office

Scheduling software

Email applications

Job description

IMS Care Center, based in Phoenix, seeks a Front Office Representative for our Neurology clinic. You will manage phone queues, schedule patients, check in/out, and assist with insurance verification. This role emphasizes frontline customer service and efficient office operations with Athena.

Candidates should have a high school diploma and at least 1 year of customer service experience. Familiarity with Athena is a plus; strong communication and organizational skills are essential.