Front Office Representative - Neurology

IMS Care Center; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center, based in Phoenix, seeks a Front Office Representative for our Neurology clinic. You will manage phone queues, schedule patients, check in/out, and assist with insurance verification. This role emphasizes frontline customer service and efficient office operations with Athena.

Candidates should have a high school diploma and at least 1 year of customer service experience. Familiarity with Athena is a plus; strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience preferred.
• Experience with Athena system is a plus.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent customer service and communication skills.
• Ability to work well with an established team.
• Excellent organizational and multitasking skills.
• Proficient with Microsoft Office and scheduling software.

Responsibilities

• Answer phones and route calls to the appropriate staff within 3 rings.
• Schedule patient appointments, tests, and procedures.
• Check in/check out patients; verify demographics and scan insurance cards.
• Collect copays/deductibles and explain billing; balance cash drawers.
• Coordinate/day-to-day clinic operations to ensure smooth patient flow.
• Enter documents into Athena and manage patient records.
• Arrange transportation or interpretation as needed.
• Maintain front office cleanliness and organization.
• Provide excellent customer service to patients and families.
• Assist with insurance authorization/verification as needed.

Skills

Customer service

Phone support

Communication skills

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

Athena system

Microsoft Office

Scheduling software

Email applications

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Neurology clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

This position requires travel to Payson and Prescott

ESSENTIAL FUNCTIONS

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures.
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Gives patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file.
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles.
• Schedules appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Reviews account for balances due. Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
• Answers all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
• Makes reminder calls for next day appointments. Follows up on “no show” patients on a daily basis
• Provides excellent customer service and assistance to patients of the practice
• Pulls faxes and disseminate to the appropriate individual
• Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers. Notifies manager of any reconciliation shortages immediately
• Arranges transportation/interpretation for patients if needed
• Scan documents into Athena
• Responsible for the overall cleanliness of the front office
• Perform other duties as assigned
• Hours may vary and be outside of normal office hours depending on business needs

Education and Experience

• High school diploma or equivalent
• At least 1 year of customer service skills and experience
• Previous experience with Athena system a plus
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent customer service and communication skills
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail computer skills using Microsoft software, scheduling software and email applications
• The ability to work in a constant state of alertness and in a safe manner

Joining IMS Care Center is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you,

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Experience

Required

1 year customer service skills and experience

Preferred

Excellent communication skills, ability to take initiative, work well with an established team

Previous experience with Athena system a plus

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.