Cardiology Front Desk Specialist – Patient Scheduling

IMS Care Center LLC; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center LLC in Phoenix, AZ seeks a Front Office Representative for our Cardiology Clinic. The role centers on phone support, patient scheduling, check-in/out, and basic insurance verification, with a strong emphasis on friendly, accurate service.

You will greet patients, collect copays, verify demographics, scan insurance cards, and coordinate with clinicians to ensure smooth patient flow. High school diploma required; Athena experience a plus.

Qualifications

• 1 year of customer service experience required.
• Experience with Athena system a plus.
• Excellent customer service and communication skills.
• Ability to plan, coordinate and organize front office tasks.
• Proficiency with Microsoft Office and scheduling software.

Responsibilities

• Coordinate and manage physician clinic schedules.
• Greet patients and explain services, payments, and billing.
• Check-in/check-out and verify demographics; scan insurance cards.
• Schedule appointments/tests; inform patients of copays and balances.
• Handle co-pays, deposits, and end-of-day balancing.

Skills

Customer service

Phone support

Communication skills

Scheduling

Athena system

Education

High School Diploma or GED

Tools

Athena system

Job description

IMS Care Center LLC in Phoenix, AZ seeks a Front Office Representative for our Cardiology Clinic. The role centers on phone support, patient scheduling, check-in/out, and basic insurance verification, with a strong emphasis on friendly, accurate service.

You will greet patients, collect copays, verify demographics, scan insurance cards, and coordinate with clinicians to ensure smooth patient flow. High school diploma required; Athena experience a plus.