Neurology Front Desk Specialist | Patient Care & Scheduling

Cerebrocare; Amarillo (TX); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision coverage

401k Plan

PTO and paid holidays

Growth opportunities

Direct employment status with Cortex T

Zusammenfassung

Us Neuro is seeking a Front Desk Administrator to be the first point of contact for patients and visitors. This role drives an exceptional patient experience by managing front desk operations, coordinating appointments, handling inquiries, and supporting daily clinic workflow in a neurology setting.

You will greet patients, process check-ins/outs, manage calls, and assist with scheduling, demographics, insurance data, and payments in a HIPAA-compliant environment.

Qualifikationen

• High school diploma or equivalent is required.
• Experience in a medical office, front desk, or administrative role is preferred.
• Strong customer service and communication skills (verbal and written).
• Proficiency with scheduling systems, EHR platforms, and basic office software.

Aufgaben

• Greet patients and visitors in a professional, compassionate manner.
• Manage patient check-in and check-out processes.
• Answer and route incoming phone calls and emails promptly.
• Address patient questions regarding appointments, paperwork, and general clinic information.
• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
• Maintain accurate patient demographic and insurance information in the EHR.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Collect co-pays and process payments according to clinic policy.
• Communicate schedule changes with providers, clinical staff, and patients.
• Maintain an organized, welcoming reception area.
• Assist with administrative tasks including scanning, filing, and data entry.
• Support clinic policies, HIPAA compliance, and patient confidentiality standards.

Kenntnisse

Customer service

Communication (verbal & written)

Multitasking

Calm under pressure

Ausbildung

High school diploma or equivalent

Tools

Scheduling systems

EHR platforms

Jobbeschreibung

Us Neuro is seeking a Front Desk Administrator to be the first point of contact for patients and visitors. This role drives an exceptional patient experience by managing front desk operations, coordinating appointments, handling inquiries, and supporting daily clinic workflow in a neurology setting.

You will greet patients, process check-ins/outs, manage calls, and assist with scheduling, demographics, insurance data, and payments in a HIPAA-compliant environment.