Front Office Representative - PRN

Integrated Medical Services (IMS); Avondale (AZ); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

401K plan

Tobacco-free workplace

Job summary

IMS Care Center in Phoenix is seeking a Front Office Representative for its Gastro clinic. This PRN role focuses on answering phones, scheduling patients, and handling check-in/check-out procedures with billing support as needed.

Ideal candidates have 1 year of customer service experience and familiarity with Athena systems, scheduling software, and Microsoft applications. A high school diploma is required, with a tobacco-free, equal opportunity workplace emphasized.

Qualifications

• At least 1 year of customer service experience.
• Experience with Athena system is a plus.
• Insurance verification experience preferred.
• Proficient in Microsoft Office and scheduling/email applications.

Responsibilities

• Coordinate and manage physician clinic schedules
• Greet patients and explain services, payments, and billing procedures
• Check-in/check-out duties and verify demographics, scan insurance cards
• Schedule prep the day before by verifying insurance and outstanding items
• Collect co-pays and review insurance coverage and patient charges
• Answer incoming calls and route to appropriate staff
• Review daily schedule for authorizations and copays
• Make reminder calls for next-day appointments and follow up on no-shows

Skills

Customer service

Phone support

Scheduling

Microsoft Office

Education

High School Diploma or GED

Tools

Athena system

Scheduling software

Email applications

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Gastro clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

This is a PRN position.

Responsibilities

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Answer all incoming calls and route them to the appropriate staff
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays
• Make reminder calls for appointments the next day. Follows up on “no show” patients daily

Requirements

• At least 1 year customer service skills and experience
• Previous experience with Athena system a plus
• Verification of insurance experience preferred
• Computer skills using Microsoft software, scheduling software and email applications

Education

• High School Diploma or GED

Joining IMS Care Center more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

IMS is a tobacco-free work environment.

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.