Cardiology Front Office Specialist: Care & Scheduling

Integrated Medical Services (IMS); Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term and long-term disability

Life insurance

Paid time off

401K plan

Tobacco-free environment

Job summary

IMS Care Center in Phoenix is seeking a Front Office Representative for its Cardiology Clinic. The role focuses on phone-driven patient access, scheduling, check-in/out, and coordination with the clinical team.

You will verify demographics, collect co-pays, and guide patients through billing steps while maintaining a smooth patient flow. The position requires at least 1 year of customer service, proficiency with scheduling tools, and excellent communication.

Qualifications

• At least 1 year of customer service experience.
• Experience with Athena system a plus.
• Excellent customer service and communication skills.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent communication and initiative; work well with an established team.
• Excellent organizational skills.
• Computer skills using Microsoft software, scheduling software, and e‑mail applications.
• Ability to work in a constant state of alertness and in a safe manner.

Responsibilities

• Coordinate and manage physician clinic schedules.
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures.
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file.
• Give patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date.
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles.
• Schedules appointments/tests/procedures. Directs walk‑in patients and emergencies as per established policies and procedures.
• Collects co‑pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Collects deposits or co‑pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Reviews account for balances due. Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected.
• Answers all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5.
• Reviews daily clinic schedule to ensure appropriate authorizations/co‑pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time.
• Makes reminder calls for next day appointments. Follows up on “no show” patients on a daily basis.
• Provides excellent customer service and assistance to patients of the practice.
• Pulls faxes and disseminate to the appropriate individual.
• Communicates patient’s problem/complaint to the practice manager.
• Oversees petty cash, close batches, post co‑pays to batches, and End of Day balancing of the cash drawers. Notifies manager of any reconciliation shortages immediately
• Arranges transportation/interpretation for patients if needed
• Scan documents into Athena

Skills

Customer service

Phone support

Communication

Organization

Attention to detail

Scheduling coordination

Education

High School Diploma or GED

Tools

Athena EMR

Microsoft Office

Scheduling software

Email applications

Job description

IMS Care Center in Phoenix is seeking a Front Office Representative for its Cardiology Clinic. The role focuses on phone-driven patient access, scheduling, check-in/out, and coordination with the clinical team.

You will verify demographics, collect co-pays, and guide patients through billing steps while maintaining a smooth patient flow. The position requires at least 1 year of customer service, proficiency with scheduling tools, and excellent communication.