Cardiology Front Desk Specialist: Patient Concierge

Imsaz; Avondale (AZ); Hybrid; USD 38,000 - 46,000; Full time

Job summary

IMS Care Center in Avondale, AZ is seeking a Front Office Representative for the Cardiology clinic. This role handles phones, scheduling, and patient check-in/out, with billing and insurance verification support as needed.

The position emphasizes excellent customer service, accurate demographics, and coordination of appointments; Athena experience and bilingual Spanish/English are a plus.

Qualifications

• 1 year of customer service experience.
• High School Diploma or GED completed.
• Bilingual Spanish/English is a plus.

Responsibilities

• Answer phones and route calls; schedule patients.
• Check in and check out; verify demographics and scan insurance cards.
• Assist with insurance verification/authorization as needed.
• Collect co-pays/deductibles and review balances.
• Coordinate appointments and remind patients of next steps.
• Provide excellent customer service to patients.

Skills

Customer service

Phone support

Spanish bilingual

Education

High School Diploma or GED

Tools

Athena system

Microsoft Office

Job description

IMS Care Center in Avondale, AZ is seeking a Front Office Representative for the Cardiology clinic. This role handles phones, scheduling, and patient check-in/out, with billing and insurance verification support as needed.

The position emphasizes excellent customer service, accurate demographics, and coordination of appointments; Athena experience and bilingual Spanish/English are a plus.