Neurology Front Desk & Patient Experience Specialist

Cerebrocare, Inc.; Amarillo (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

US Neuro in Amarillo seeks a Front Desk Administrator to be the first contact for patients, visitors, and callers. The role supports a smooth neurology clinic workflow by managing front desk operations and coordinating appointments.

Responsibilities include greeting patients, handling check-in/out, answering calls, and assisting with HIPAA-compliant administrative tasks. Experience in a medical office and strong communication skills are preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in a medical office or front desk is preferred.
• Strong customer service and communication skills (verbal and written).
• Proficiency with scheduling systems, EHR platforms, and basic office software.
• Ability to multitask and stay calm in a fast-paced healthcare setting.

Responsibilities

• Greet patients and visitors professionally and compassionately.
• Manage patient check-in and check-out processes.
• Answer and route calls and emails promptly and accurately.
• Schedule, confirm, reschedule, and cancel appointments; maintain patient data in the EHR.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Scheduling systems

EHR platforms

Office software

Job description

US Neuro in Amarillo seeks a Front Desk Administrator to be the first contact for patients, visitors, and callers. The role supports a smooth neurology clinic workflow by managing front desk operations and coordinating appointments.

Responsibilities include greeting patients, handling check-in/out, answering calls, and assisting with HIPAA-compliant administrative tasks. Experience in a medical office and strong communication skills are preferred.