Front Desk Staff Member

GEORGIA NEURODIAGNOSTIC & TREATMENT CENTER LLC.; Duluth (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A neurology clinic in Duluth, GA is seeking a Front Desk Staff Member to provide patient contact and administrative support. The role involves managing patient flow, assisting with check-ins and payments, and ensuring a welcoming environment for patients with complex neurological conditions. Candidates should have a high school diploma, prior customer service experience, and strong organizational skills. This is a full-time on-site position with typical hours from 8:30 am to 5:30 pm.

Qualifications

• High school diploma is required; some college preferred.
• Prior customer service or healthcare front desk experience is preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage patient check-in and check-out to ensure smooth clinic flow.
• Collect co-pays and payments at the time of visit.
• Assist with verifying insurance for patients.

Skills

Compassion

Communication

Detail-oriented

Technology skills

Adaptability

Customer service experience

Organizational skills

Education

High school diploma or equivalent

Some college preferred

Tools

Electronic medical record systems

PC skills

Job description

Neurology Clinic Front Desk Staff Member

Position Overview

The Neurology Clinic Front Desk Staff Member serves as the primary in-person contact for patients and caregivers in a neurology clinic. This role is responsible for creating a calm, welcoming, and well-organized experience for patients—many of whom may be managing complex or chronic neurological conditions.

This role helps create a smooth clinic flow by managing patient check-in and check-out, assisting with rooming, handling payments, and supporting daily clinic operations.

This is a fully on-site position in a neurology clinic. Remote or hybrid work is not available.

Key Responsibilities

• Patient Flow & Front Desk Support
• Greet patients and caregivers and manage patient check-in
• Assist patients with required paperwork
• Fill in visit tickets and support visit documentation workflows
• Room patients as needed and communicate status to clinical staff
• Manage patient check-out and next-step instructions

Scheduling & Systems

• Schedule follow-up visits and future appointments
• Support clinic scheduling needs throughout the day

Administrative Support

• Collect co-pays and payments at time of visit
• Complete staff tasks, paperwork, and clinic administrative duties
• Assist with patient phone calls
• Assist with verifyinginsurance for patients
• Request, receive, fax, upload medical documentation
• On-site neurology clinic
• Full-time schedule; hours based on clinic needs but typical hours are from 8:30 or 9:00am until 5:30pm or 6pm
• Majority of work days based in Duluth, GA. May require 1-2 days of work per month in Riverdale, GA office.

What Makes You a Strong Fit for the Neurology Clinic Team

• Able to maintain compassion and professionalism in a fast-paced clinic environment
• Excellent team player and communicator who listens carefully, explains information clearly, and collaborates effectively with clinical and administrative team members
• Detail-oriented and reliable, with a strong sense of ownership over patient-facing and operational tasks
• Proficient with technology and excited to use electronic medical records and clinic systems to support efficient, accurate care
• Flexible and adaptable, willing to adjust workflows to improve clinic flow and patient experience
• Motivated to learn and grow within a specialty neurology practice and contribute to continuous improvement

Required Qualifications

• High school diploma or equivalent required; some college preferred
• Prior customer service or healthcare front desk experience preferred
• Comfortable interacting with patients managing neurological conditions
• Strong organizational and communication skills
• Proficient PC skills; experience with electronic medical record systems preferred
• High level of professionalism, integrity, and reliability

Preferred Qualifications

• Experience in a neurology or specialty clinic
• Familiarity with Practice Fusion
• Multilingual abilities strongly valued, particularly Spanish, Chinese, Korean or Vietnamese