Neurology Front Desk Coordinator

Cerebrocare; Corpus Christi (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

US Neuro seeks a Front Desk Administrator to be the first point of contact for patients, visitors, and callers in a neurology clinic. You will manage front desk operations, schedule appointments, answer inquiries, and support daily workflow to ensure an exceptional patient experience.

The role requires strong customer service, communication skills, and experience with scheduling systems and EHRs. It is a fast-paced, healthcare environment emphasizing confidentiality and accuracy.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office, front desk, or administrative role preferred.
• Proficiency with scheduling systems, EHR platforms, and basic office software.
• Ability to multitask and remain calm in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a professional, compassionate manner.
• Manage patient check-in and check-out processes.
• Answer and route incoming phone calls and emails promptly.
• Address patient questions regarding appointments, paperwork, and general clinic information.
• Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services.
• Maintain accurate patient demographic and insurance information in the EHR.
• Coordinate referrals, authorizations, and follow-up appointments as needed.
• Collect co-pays and process payments according to clinic policy.
• Communicate schedule changes with providers, clinical staff, and patients.
• Maintain an organized, welcoming reception area.
• Assist with administrative tasks including scanning, filing, and data entry.
• Support clinic policies, HIPAA compliance, and patient confidentiality standards.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Teamwork

Education

High school diploma

Tools

Scheduling systems

EHR platforms

Office software

Job description

US Neuro seeks a Front Desk Administrator to be the first point of contact for patients, visitors, and callers in a neurology clinic. You will manage front desk operations, schedule appointments, answer inquiries, and support daily workflow to ensure an exceptional patient experience.

The role requires strong customer service, communication skills, and experience with scheduling systems and EHRs. It is a fast-paced, healthcare environment emphasizing confidentiality and accuracy.