Front Desk & Patient Services Coordinator

Esperanza Neurological Group Inc; Jackson (MS); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Hope Neurological Medical Services and its affiliates is seeking a Front Desk Receptionist to serve as the first point of contact for patients and visitors. The role manages front office workflows, patient flow, and administrative duties to support clinicians in delivering seamless, patient-centered care at our Mississippi clinics.

The ideal candidate has 1–2 years of front desk experience in medical settings, strong interpersonal skills, and proficiency with EHR systems and insurance

Qualifications

• High school diploma or equivalent required; associate degree or medical office certification preferred
• Minimum 1–2 years of front desk, medical receptionist, or customer-facing administrative experience required
• Experience in a medical, neurological, or specialty healthcare setting strongly preferred
• Familiarity with insurance verification, co-pay collection, and EHR systems required

Responsibilities

• Greet and check in all patients, visitors, and guests in a professional and welcoming manner
• Verify patient demographics, insurance information, and referral documentation at each visit
• Collect co-pays, patient balances, and process payments accurately at the time of service
• Manage patient check-out process, including scheduling follow-up appointments and providing after-visit instructions
• Maintain a clean, organized, professional front office and waiting area
• Schedule new and established patient appointments across all relevant providers and service lines
• Confirm and remind patients of upcoming appointments via phone, portal, or text as directed
• Coordinate scheduling changes, cancellations, and urgent add-on appointments with clinical staff
• Manage multi-line phone system, directing calls promptly and professionally to appropriate team members

Skills

Interpersonal skills

Customer service

Organizational skills

MS Office

EHR proficiency

Communication skills

Bilingual

Education

High school diploma

Associate degree

Medical office certification

Job description

Hope Neurological Medical Services and its affiliates is seeking a Front Desk Receptionist to serve as the first point of contact for patients and visitors. The role manages front office workflows, patient flow, and administrative duties to support clinicians in delivering seamless, patient-centered care at our Mississippi clinics.

The ideal candidate has 1–2 years of front desk experience in medical settings, strong interpersonal skills, and proficiency with EHR systems and insurance