On-Site Front Desk Specialist, Neurology Clinic

Esperanza Neurological Group Inc; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hope Neurological Medical Services and its affiliates seeks a Front Desk Receptionist to be the first point of contact for patients, visitors, and callers. You will manage the front office, verify demographics and insurance, collect co-pays, and support clinical staff in delivering patient-centered care.

Candidates should be organized, empathetic, and able to handle a high-volume environment. Proficiency with Microsoft Office and EHR systems is preferred; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required; associates degree or medical office certification preferred.
• Experience in medical front desk, receptionist, or customer-facing admin role required.
• Familiarity with insurance verification, co-pay collection, and EHR systems preferred.

Responsibilities

• Greet and check in patients, visitors, and guests professionally.
• Verify patient demographics, insurance information, and referrals.
• Collect co-pays and patient balances; process payments accurately.
• Manage front desk and scheduling; coordinate with clinical staff.
• Maintain HIPAA-compliant confidentiality and organized records.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Associate degree or medical office certification preferred

Tools

Microsoft Office

EHR systems

Job description

Hope Neurological Medical Services and its affiliates seeks a Front Desk Receptionist to be the first point of contact for patients, visitors, and callers. You will manage the front office, verify demographics and insurance, collect co-pays, and support clinical staff in delivering patient-centered care.

Candidates should be organized, empathetic, and able to handle a high-volume environment. Proficiency with Microsoft Office and EHR systems is preferred; bilingual English/Spanish is a plus.