Network & VoIP Operations Specialist

University of California- Davis Health; Sacramento (CA); On-site; USD 85,000 - 157,000; Full time

Benefits offered by this job

Benefits eligible

On-site employment

Wellness programs

Job summary

UC Davis Health is seeking a Network and VoIP Analyst to join the Unified Communications team. You will maintain 24x7x365 voice and data networks, troubleshoot Cisco VoIP, CUCM, UCCX/UCCM, and PBX systems, and coordinate with Security and IT Operations.

This 100% on-site role requires extensive experience with WAN/LAN, SIP, MGCP, QoS, and enterprise PBX architectures. A CCNA is preferred; a bachelor’s degree or equivalent experience is expected.

Qualifications

• Minimum qualifications: Bachelor's degree in related area and/or equivalent experience/training
• Experience maintaining large enterprise communications and network systems
• Experience with LAN/WAN protocols and complex OSI levels
• Experience with PBX/VoIP systems, Cisco UC, NEC/ Fusion PBX, PCCE
• Experience with ServiceNow or similar ticketing systems
• Strong customer service and communication skills

Responsibilities

• 30% - Network and VoIP operations and monitoring
• 30% - Cisco LAN/WAN/WLAN and VoIP troubleshooting
• 30% - Cisco LAN/WAN/WLAN and VoIP implementation
• 5% - Project Management
• 5% - Development

Job description

UC Davis Health is seeking a Network and VoIP Analyst to join the Unified Communications team. You will maintain 24x7x365 voice and data networks, troubleshoot Cisco VoIP, CUCM, UCCX/UCCM, and PBX systems, and coordinate with Security and IT Operations.

This 100% on-site role requires extensive experience with WAN/LAN, SIP, MGCP, QoS, and enterprise PBX architectures. A CCNA is preferred; a bachelor’s degree or equivalent experience is expected.