Network Voice Engineer

Performance Food Group; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group in Richmond, VA is seeking a Network Voice Engineer to design, implement, maintain, and troubleshoot enterprise voice and unified communications systems. This role focuses on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security.

If you’re a problem-solver who thrives in a fast-paced environment and enjoys working with cutting-edge collaboration technologies, we’d love to

Qualifications

• Bachelor's degree in information technology, Engineering, or related field (or equivalent experience).
• 3–5 years of experience in VoIP and IP telephony.
• Strong knowledge of SIP, RTP, SRTP, H.323 and codecs (G.711, G.729, Opus).
• Experience with Cisco Voice platforms (CUCM/UCCX/Unity) or equivalent.
• Solid networking fundamentals and ability to implement QoS for voice.
• Familiarity with firewalls, NAT, VPNs, and voice security best practices.
• Ability to troubleshoot using packet captures (Wireshark) and voice tools.

Responsibilities

• Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid).
• Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice).
• Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity.
• Monitor voice quality and performance (latency, jitter, packet loss, MOS).
• Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi.
• Implement QoS, VLANs, and network policies to ensure voice traffic prioritization.
• Integrate voice systems with network infrastructure (routers, switches, firewalls).
• Perform upgrades, patches, and migrations with minimal downtime.
• Ensure high availability, redundancy, and disaster recovery for voice services.
• Maintain documentation, diagrams, and operational procedures.
• Collaborate with network, security, and application teams.
• Provide Tier 2/3 support and on-call escalation as needed.

Skills

VoIP & IP telephony

SIP/RTP/SRTP/H.323

Cisco Voice CUCM/UCCX/Unity

Networking fundamentals

QoS for voice

Voice tools/Wireshark

On-call support

Education

Bachelor's degree in IT/Engineering or related field

Tools

Cisco CUCM

Cisco Unity/UCCX

Cisco Webex Calling

Microsoft Teams Voice

Wireshark

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

We are seeking a Network Voice Engineer to join our growing IT team. In this role, you will be responsible for designing, implementing, maintaining, and troubleshooting enterprise voice and unified communications systems. This role focuses on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security.

If you’re a problem-solver who thrives in a fast-paced environment and enjoys working with cutting-edge collaboration technologies, we’d love to hear from you.

Position Responsibilities:

• Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid)
• Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice)
• Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity
• Monitor voice quality and performance (latency, jitter, packet loss, MOS)
• Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi
• Implement QoS, VLANs, and network policies to ensure voice traffic prioritization
• Integrate voice systems with network infrastructure (routers, switches, firewalls)
• Perform upgrades, patches, and migrations with minimal downtime
• Ensure high availability, redundancy, and disaster recovery for voice services
• Maintain documentation, diagrams, and operational procedures
• Collaborate with network, security, and application teams
• Provide Tier 2/3 support and on-call escalation as needed

Required Qualifications

• Bachelor’s degree in information technology, Engineering, or related field (or equivalent experience)
• 3 - 5 years of experience
• Strong experience with VoIP and IP telephony
• Hands-on knowledge of SIP, RTP, SRTP, H.323 (preferred), codecs (G.711, G.729, Opus)
• Experience with Cisco Voice (CUCM, Unity, UCCX) or equivalent platforms
• Solid understanding of networking fundamentals (TCP/IP, routing, switching)
• Experience implementing QoS for voice traffic
• Familiarity with firewalls, NAT, VPNs, and voice security best practices
• Ability to troubleshoot using packet captures (Wireshark) and voice tools
• Strong documentation and communication skills
• On-call rotation may be required
• Fast-paced enterprise or service provider environment

Compensation

70,000-100,000 + 15% Bonus Opportunity