Location:Atlanta, GA
Client:Southern Company Services
Experience:10+ Years
Contract- 3 Years- W-2
Focus:Enterprise Voice, VoIP & Unified Communications
Job Summary
We are seeking aSenior Network Engineer specializing in Cisco Voice and Collaborationto support a large enterprise telephony environment. This role will design, administer, troubleshoot, and maintain Cisco Unified Communications infrastructure across multiple locations and CUCM clusters.
The ideal candidate will have deep hands‑on experience withCisco CUCM, UCCX, Unity Connection, IM&P, Expressway, SIP, CUBE, voice gateways, VoIP protocols, and enterprise network technologies.
Key Responsibilities
- Engineer, maintain, and support enterprise‑wideCisco Unified Communications and VoIP infrastructure.
- Administer and troubleshootCisco CUCM 14.x, UCCX, CUC, IM&P, Telepresence, and Expressway.
- Support Cisco voice gateways, SIP trunks, CUBE routers, analog/POTS services, and SBC solutions.
- Troubleshoot dial plans, call routing, translation patterns, voicemail, recording, and monitoring systems.
- Support E911 platforms, paging systems, voice recording servers, and related applications.
- Maintain LAN/WAN/WLAN, VPN, VoIP, and network infrastructure supporting voice services.
- Perform advanced troubleshooting of SIP, MGCP, SRTP, DNS, DHCP, and other voice/network protocols.
- Document network and voice standards, designs, and engineering changes.
- Update technical diagrams using Microsoft Visio.
- Work with vendors, business partners, and internal technology teams.
- Participate in after‑hours support and on‑call rotations as required.
Required Qualifications
- Bachelor’s degree in Computer Science or related field with10+ years of relevant technical experience, or15+ years of voice/network experience.
- Expert‑level experience supporting enterpriseVoIP, telephony, video conferencing, and collaboration platforms.
- Strong hands‑on experience with:
- Cisco CUCM 14.x
- UCCX
- Cisco Unity Connection
- IM&P
- Cisco Expressway / Telepresence
- Cisco CUBE
- SIP Trunks
- Voice Gateways
- Jabber / Webex
- Strong understanding ofTCP/IP, OSPF, VLAN, Spanning Tree, SNMP, RADIUS, SIP, MGCP, DNS, and DHCP.
- Experience with Cisco UCS, VMware, vSphere, Windows, and Linux/UNIX.
- Strong troubleshooting and enterprise customer‑support skills.
- Ability to work independently and communicate effectively with technical teams, vendors, and management.
Preferred Skills
- ACME Packet SBC experience.
- Cisco ISR/ASR, Nexus 5K/7K, routers, and switches.
- E911 administration.
- Python, JSON, API integration, or scripting experience.
- Experience with enterprise network monitoring and administrative tools.