Desktop Support Specialist & IT Troubleshooter

ADVATIX - Advanced Supply Chain and Logistics; South Bend (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A logistics and supply chain solutions provider based in South Bend, Indiana, is looking for a technical support specialist to install, configure, and maintain desktop computing systems. The ideal candidate will have an Associate’s Degree or technical certificate and 2-4 years of experience. Responsibilities include troubleshooting hardware, resolving technical problems, and training staff on software use. The position requires strong customer service skills and the ability to multitask in a team-oriented environment.

Qualifications

• 2 - 4 years of related work experience.
• Working knowledge of software and hardware operations.
• Solid understanding of desktop hardware.

Responsibilities

• Install and configure desktop computers and related software.
• Work with vendor contacts to resolve technical issues.
• Train staff on hardware and software usage.

Skills

Desktop computer configuration

Vendor support problem resolution

Customer service skills

Troubleshooting expertise

Communication skills

Education

Associate’s Degree or technical certificate

Tools

Microsoft XP Professional

Windows 7 Professional

MS Office Applications

Adobe

MS Exchange 2007

Job description

A logistics and supply chain solutions provider based in South Bend, Indiana, is looking for a technical support specialist to install, configure, and maintain desktop computing systems. The ideal candidate will have an Associate’s Degree or technical certificate and 2-4 years of experience. Responsibilities include troubleshooting hardware, resolving technical problems, and training staff on software use. The position requires strong customer service skills and the ability to multitask in a team-oriented environment.