IT Operations Specialist: Helpdesk & Desktop Support

Resolution Technologies, Inc.; United States; On-site; USD 60,000 - 80,000; Part time

Job summary

A technology solutions provider in the United States is seeking an IT Operations Specialist to deliver helpdesk and desktop support in a dynamic environment. The role requires a bachelor's degree in IT or related field and at least four years of experience in IT administration. Responsibilities include assisting users, managing IT projects, and promoting effective training. Ideal candidates will have relevant IT certifications such as A+, and must be adaptable to fast-paced changes.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• 4+ years of experience in IT administration or information security administration.
• Knowledge of various IT concepts and principles.

Responsibilities

• Assist IT personnel and end users to ensure systems meet needs.
• Provide technical helpdesk and desk support to end users.
• Manage IT-related projects ensuring on-time product delivery.
• Facilitate effective training operations for staff.

Skills

IT Service Desk experience

MS Office

Active Directory

Information security concepts

Problem-solving skills

Education

Bachelor's degree in IT, Computer Science, or related field

IT Certifications (A+, MCP, MCITP, Security+, ITIL)

Job description

A technology solutions provider in the United States is seeking an IT Operations Specialist to deliver helpdesk and desktop support in a dynamic environment. The role requires a bachelor's degree in IT or related field and at least four years of experience in IT administration. Responsibilities include assisting users, managing IT projects, and promoting effective training. Ideal candidates will have relevant IT certifications such as A+, and must be adaptable to fast-paced changes.