Network Technician: Helpdesk & Remote Networking

Resideo; Oregon; Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

ADI Global Distribution seeks a Network Technician to deliver frontline support and guidance on network issues. You will open tickets, apply basic tier 1 changes to remote systems, and keep comprehensive documentation as changes occur.

The role requires clear written and verbal communication, the ability to work in a fast-paced environment, and willingness to work nights/weekends as needed. Reporting to the Technical Services Manager.

Formación

• 1+ years of networking experience or current Network+ / PCNA or equivalent certification.
• Novice level understanding of OSI Layers 1-3.
• Novice level understanding of wireless local area networks.
• Experience supporting customer environments in a helpdesk/support capacity.
• Ability to manage multiple tasks and prioritize effectively.
• Consistently demonstrates professionalism.
• Written communication skills.
• Verbal interactions and personal presentation.
• Availability nights/weekends as needed.

Responsabilidades

• Open tickets or respond to support requests from our partners within defined SLAs.
• Apply basic tier 1 configuration changes to remote client systems - wireless access points, switches and firewalls.
• Maintain documentation of existing systems as changes are made.
• Perform firmware updates on remote client systems.
• Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.

Conocimientos

Networking experience

OSI Layers 1-3 understanding

Wireless LAN knowledge

Helpdesk/support experience

Task management & prioritization

Written communication

Attention to detail

Verbal communication

Professional presentation

Availability nights/weekends

Educación

Network+ / PCNA or equivalent certification

Herramientas

Microsoft Office Suite

Outlook

Word

Excel

Descripción del empleo

ADI Global Distribution seeks a Network Technician to deliver frontline support and guidance on network issues. You will open tickets, apply basic tier 1 changes to remote systems, and keep comprehensive documentation as changes occur.

The role requires clear written and verbal communication, the ability to work in a fast-paced environment, and willingness to work nights/weekends as needed. Reporting to the Technical Services Manager.