Tier-1 Network Support Specialist I

ADI Global Distribution; Louisville (KY); Ibrido; USD 29.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work schedule

Healthcare benefits

401k with company match

Paid holidays

Descrizione del lavoro

ADI Global Distribution is seeking a Network Technical Support Specialist to assist professional integrators with installation, configuration, troubleshooting, and support for network installations across a vast portfolio of brands.

You will work in a hybrid role with responsibilities including documenting interactions, guiding Tier-1 support, and resolving complex Layer 2/3 networking issues. The position requires 1–2 years of experience and relevant certifications.

Competenze

• 1-2 years of professional experience installing and configuring network products or related experience.
• Industry Certifications: Network+, CCNA, CCNP or Snap One PCNA & Control4 Certification / Control4 Certified Technician.
• Strong aptitude for troubleshooting across multiple product categories and technologies.
• Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.

Mansioni

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing according to procedures.
• Serve as first point of contact for ADI professional integrators in the Standard Network queue (Tier-1).
• Document customer and partner interactions, troubleshooting steps and outcomes in internal systems.
• Manage and solve complex network challenges across addressing, routing, switching, VLANs, and WAN technologies.

Conoscenze

Networking fundamentals

Troubleshooting

Customer communication

Documentation

Strumenti

Network monitoring tools

Routing & switching tools

Descrizione del lavoro

ADI Global Distribution is seeking a Network Technical Support Specialist to assist professional integrators with installation, configuration, troubleshooting, and support for network installations across a vast portfolio of brands.

You will work in a hybrid role with responsibilities including documenting interactions, guiding Tier-1 support, and resolving complex Layer 2/3 networking issues. The position requires 1–2 years of experience and relevant certifications.