Remote Network Support Technician

ADI Global Distribution; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

ADI Global Distribution is seeking a Network Technician to join its Technical Services team. You will provide front line support through ticket creation and network guidance, in a fast-paced environment that values accountability and clear written and verbal communication.

Responsibilities include opening and responding to tickets within SLAs, applying basic tier 1 configuration changes to remote client systems (APs, switches, firewalls), maintaining system documentation, performing firmware

Qualifications

• 1+ years of networking experience or current Network+ / PCNA or equivalent certification.
• Novice level understanding of Layers 1-3 of the OSI Model.
• Novice level understanding of wireless local area networks.
• Experience supporting customer environments in a helpdesk/support capacity.
• Ability to manage multiple tasks and prioritize effectively.
• Professionalism, written communication and detailed work.

Responsibilities

• Open tickets or respond to support requests from our partners within defined SLAs.
• Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls.
• Maintain documentation of existing systems as changes are made.
• Perform firmware updates on remote client systems.
• Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.

Skills

Networking basics

OSI Layers 1-3

Wireless LAN basics

Helpdesk support experience

Task management

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

ADI Global Distribution is seeking a Network Technician to join its Technical Services team. You will provide front line support through ticket creation and network guidance, in a fast-paced environment that values accountability and clear written and verbal communication.

Responsibilities include opening and responding to tickets within SLAs, applying basic tier 1 configuration changes to remote client systems (APs, switches, firewalls), maintaining system documentation, performing firmware