Hybrid Network Support Specialist I (Tier-1)

ADI Global Distribution; Charlotte (NC); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Hybrid schedule

Health insurance

401k Plan

Paid holidays

Employee discounts

Job summary

ADI Global Distribution is seeking a Network Technical Support Specialist to assist professional integrators with installation, configuration, troubleshooting, and network design across a broad portfolio of brands.

Hybrid role with three days in the office and two days remote, offering comprehensive benefits such as health, dental, vision, 401k, and holidays. Prior networking experience and industry certifications are valued.

Qualifications

• 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points.
• Industry Certifications: Network+, CCNA, CCNP; OR Snap One PCNA & Control4 AP Certification / Control4 Certified Technician.
• Strong aptitude for troubleshooting across multiple product categories and technologies.
• Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
• Exceptional English communication skills, both verbal and written, with a customer-first mindset.

Responsibilities

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
• Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
• Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
• Manage and solve complex network challenges requiring intermediate skills in addressing, routing, switching, subnetting, multicast networking, VLANs, OSI layers, firewalls, basic wireless concepts, and WAN technologies.

Skills

Networking knowledge

Troubleshooting

Customer support

English communication

Tools

Ping

Traceroute

Job description

ADI Global Distribution is seeking a Network Technical Support Specialist to assist professional integrators with installation, configuration, troubleshooting, and network design across a broad portfolio of brands.

Hybrid role with three days in the office and two days remote, offering comprehensive benefits such as health, dental, vision, 401k, and holidays. Prior networking experience and industry certifications are valued.