Network Technician

ADI Global Distribution; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

ADI Global Distribution is seeking a Network Technician to join its Technical Services team. You will provide front line support through ticket creation and network guidance, in a fast-paced environment that values accountability and clear written and verbal communication.

Responsibilities include opening and responding to tickets within SLAs, applying basic tier 1 configuration changes to remote client systems (APs, switches, firewalls), maintaining system documentation, performing firmware

Qualifications

• 1+ years of networking experience or current Network+ / PCNA or equivalent certification.
• Novice level understanding of Layers 1-3 of the OSI Model.
• Novice level understanding of wireless local area networks.
• Experience supporting customer environments in a helpdesk/support capacity.
• Ability to manage multiple tasks and prioritize effectively.
• Professionalism, written communication and detailed work.

Responsibilities

• Open tickets or respond to support requests from our partners within defined SLAs.
• Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls.
• Maintain documentation of existing systems as changes are made.
• Perform firmware updates on remote client systems.
• Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.

Skills

Networking basics

OSI Layers 1-3

Wireless LAN basics

Helpdesk support experience

Task management

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

Job Description

The Network Technician will report to the Technical Services Manager and is responsible for providing front line support through ticket creation and generalized network guidance. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can provide exceptional written and verbal communication skills, with the ability to convey complex information clearly.

JOB DUTIES:

• Open tickets or respond to support requests from our partners within defined SLAs.
• Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls.
• Maintain documentation of existing systems as changes are made.
• Perform firmware updates on remote client systems.
• Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.

YOU MUST HAVE:

• 1+ years of networking experience or current Network+ / PCNA or equivalent certification.
• Novice level understanding of Layers 1-3 of the OSI Model.
• Novice level understanding of wireless local area networks.
• Experience supporting customer environments in a helpdesk/support capacity.
• Ability to manage multiple tasks and prioritize effectively.
• Consistently demonstrates professionalism.
• Written communication
• Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
• Verbal interactions
• Personal presentation
• Availability nights/weekends as needed

WE VALUE:

• Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
• Proficient in Microsoft Office Suite
• Outlook for email and calendar management
• Word for document creation and formatting
• Excel for basic data analysis and organization

About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com .

You can find out more about how the talent community works here: ADI Talent Community Terms . Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . ADI complies with applicable equal employment laws in all countries where we do business.

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JOB INFO

Job Identification : 19749

Job Category : Technical Support

Posting Date : 2026-10-26T12:37:59+00:00

Job Schedule : Full time

Locations : (Remote)

Incentive Eligible : N/A

Business : ADI Global Distribution

Hiring Salary Range : We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.

US Visa Sponsorship Eligibility : This position is not eligible for US visa sponsorship