Remote Network Engineer - Ruckus & Firewall Specialist

ADI Global Distribution; United States; Sur place; USD 79 000 - 135 000; Plein temps

Avantages offerts par ce poste

Life and health insurance

401k Plan

Vacation & holidays

Disability insurance

Résumé du poste

ADI Global Distribution is seeking a Network Engineer to join its Technical Services team. You will assess support requests, work in a fast-paced environment and deliver results with minimal oversight.

The role focuses on Ruckus Wireless, ICX switches, FortiGate and Sophos Firewalls, with responsibilities including ticketing, documentation, firmware updates, and collaboration with clients and teammates. Occasional after-hours support may apply.

Qualifications

• 4+ years networking experience and CCNA (or equivalent)
• Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP
• Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
• Experience supporting customer environments in a helpdesk/support capacity
• Able to solve complex technical problems while under pressure and interfacing with clients
• Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
• Availability nights/weekends as needed
• Able to work in CST or EST hours

Responsabilités

• Open tickets and diagnose Tier 1/2 technical support issues with remote clients’ networks
• Program/provision AN Core solutions for deployment at remote sites
• Provide and maintain thorough documentation of client systems
• Perform firmware updates on remote client systems
• Create and manage client contacts/accounts within AN systems
• Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
• Learn new technologies and products
• Review alerts from the Access Networks Live Monitoring system and elevate/create tickets using a defined process
• Write/publish articles to increase the team's institutional knowledge
• Prepare tickets for RMA processing
• Occasional after-hours emergency support for remote clients

Connaissances

Networking experience

CCNA certification

TCP/IP & switching

Wireless LAN concepts

Description du poste

ADI Global Distribution is seeking a Network Engineer to join its Technical Services team. You will assess support requests, work in a fast-paced environment and deliver results with minimal oversight.

The role focuses on Ruckus Wireless, ICX switches, FortiGate and Sophos Firewalls, with responsibilities including ticketing, documentation, firmware updates, and collaboration with clients and teammates. Occasional after-hours support may apply.