Evergreen - Telecommunications Voice Technician

JW Affinity IT; Moorestown Township (NJ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401k with match

Life Insurance Plan

PTO

Short Term & Long-Term Disability

Internet & Phone Allowance

Wellness Resources (EAP)

Pet Insurance

Work-Life balance

Flexible Hours

Job summary

JW Affinity IT is seeking a Telecommunications Voice Specialist to support enterprise voice networks, including Cisco Unified Call Manager systems. The role covers design, configuration, and day-to-day operations, with a focus on minimizing disruptions and improving efficiency.

Strong troubleshooting and customer-facing support are essential. You'll work with telecom hardware/software, participate in security reviews, and provide documentation.

Qualifications

• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Ability to troubleshoot telecommunications issues and incidents.

Responsibilities

• Install and maintain communication systems.
• Adjust voice/video configurations to minimize disruptions.
• Provide training and support to telecommunications personnel.
• Investigate customer issues and design appropriate solutions.
• Support day-to-day operations and maintenance of Enterprise telecommunications system.

Skills

Analytical thinking

Attention to detail

Communication skills

Troubleshooting

Tools

Cisco voice systems

Remedy/ITSM

Job description

Evergreen - Telecommunications Voice Technician

Join Our Network Services Talent Community!

JW Affinity IT is continuously building connections with Network Professionals who are interested in future roles supporting secure enterprise network environments.

If you have hands-on experience with physical network infrastructure, troubleshooting, incident response, and customer-facing technical support, we look forward to connecting with you!

About This Pipeline

Applying to this evergreen posting places you into our talent community for consideration as new Network Technician openings arise that align with your background.

We are seeking a Telecommunications Voice Specialist to become an integral part of our team!

You will assist in design and configure data communication systems as well as identify areas of improvement to increase efficiency. Plans, designs and implements local and/or remote voice communications hardware, software and procedures. Maintains technical expertise in identifying, evaluating, selecting or developing voice and/or video systems. Oversees voice network configurations. Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides regular monitoring and voice network analysis regarding short- and long-range planning for in-house systems. May design networks or portions of networks that include selection of hardware and software packages. This position will assist in day-to-day operations and maintenance of an Enterprise Cisco Unified Call Manager system. Person may be required to work off-hours for system upgrades and maintenance. The position will assist in evaluating Telecommunications security mechanisms, hardware, and processes against policy, participating with information technology professionals in the actual engineering, design, and hands-on implementation.

Responsibilities:

• Installation and maintenance of communication systems
  
• Adjust voice and video configurations to minimize communication disruptions
  
• Provide training and support to telecommunications personnel
  
• Investigate customer issues and design appropriate solutions
  
• This position will assist in day-to-day operations and maintenance of an Enterprise Telecommunications system.
  
• The position will assist in evaluating Telecommunications security mechanisms, hardware, and processes against policy, participating with information technology professionals in the actual engineering, design, and hands-on implementation.
  

Requirements

Qualifications:

• Previous experience in telecommunications, electrical engineering, or other related fields
  
• Familiarity with telecommunications equipment
  
• Manage building infrastructure cable requirements based upon personnel density.
  
• Assist as necessary, in the creation or updating of Standard Operating Instructions (SOI)
  
• Application vulnerability remediation.
  
• Evaluate application release levels and recommend upgrade path.
  
• Coordinate and deploy Voice over IP endpoints.
  
• Telecommunications Move, Add, Change (MAC) Coordination. Basic station configuration, frame jumper connection, site surveys, and update cable records.
  
• Telecommunications Basic Switch Maintenance. Check alarms, remove and replace defective equipment, endpoint troubleshooting. Maintain limited advanced replacement stock. Provide Tier 1 level endpoint break/fix.
  
• Knowledge of 9-1-1 and E9-1-1 regulations, private switch agreements and multi-line telephone system implementation and recurring maintenance.
  
• Working knowledge of carrier telecommunications technologies (e.g. PRI, BRI, ISDN, SIP and VoIP, etc.).
  
• Demonstrated experience in Crash phone regulations, system implementation and recurring maintenance.
  
• Knowledge and experience of Cisco voice telecommunication systems
  
• Proficient with Word, PowerPoint and other MS applications.
  
• Familiar with Configuration Management concepts.
  
• Knowledge of Remedy or ITSM support.
  
• Experience with structured cabling standards.
  
• Strong analytical and critical thinking skills
  
• Strong attention to detail
  
• Excellent written and verbal communication skills
  
• Retirement Plan (401k,with matching)
  
• Life Insurance Plan
  
• PTO
  
• Short Term & Long-Term Disability
  
• Internet & Phone Allowance (for applicable roles)
  
• Wellness Resources (EAP)
  
• Pet Insurance
  
• Work-Life balance
  
• Flexible Hours
  
• Full-Time Permanent Positions
  

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients’ needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council.

We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.