Network Technician

Artech Information System LLC; Hamilton (OH); On-site; Full time

Job summary

A leading IT Staffing Company located in Hamilton, OH, is seeking candidates for a Service Desk role focused on troubleshooting and providing support for network systems. The ideal candidate will have 0-3 years of experience in IT, along with relevant academic qualifications. Responsibilities include daily maintenance of network systems, alongside proactive monitoring to ensure stable operations. Candidates with a technical background or understanding of network technologies will excel in this role, which offers a duration of 3-6 months.

Qualifications

• 0 - 3 years of IT work experience in infrastructure/network environments.
• Technical mindset helpful for understanding networks.
• Must be technically savvy to troubleshoot effectively.

Responsibilities

• Provide daily operations support and maintenance for network systems.
• Proactively monitor networks to ensure stable services.
• Troubleshoot problems primarily through phone support.
• Maintain LAN/WAN/wireless/VoIP operations.

Skills

Service Desk experience

Troubleshooting skills

Technical understanding of Network Technologies

Education

Associate's or Bachelor's Degree in Computer Science, Information Systems, or related field

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Location: Hamilton OH

Duration: 3-6 Months

Responsibilities:

• Looking for someone with Service Desk/ Customer Service experience.
• Big plus if they have a technical mind or background and understand how different Network Technologies work.
• No hands on cabling or installs required
• Will need to troubleshoot problems – must be technically savvy
• 70% troubleshooting through phone.
• Provides daily operations support and maintenance for network systems
• Proactively monitors networks to provide stable, dependable network services across multiple platforms.
• Configures and troubleshoots computer networks.
• Maintains LAN/WAN/wireless/VoIP operations by working with network facility and hardware/software vendors to ensure timely problem resolution.
• Maintains and utilizes network management applications to identify network faults, to ensure the provision of data or other tele-communications access to customers, and the movement of information from one location to the other.
• Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 0 - 3 years of IT work experience in infrastructure/network environments
• Resolves customer issues reported via phone, portal, email and network monitoring tools

Additional Information

For more information, Please contact

Artech information Systems LLC

360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960