Network Technician

Artech Information System LLC; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing company in Ohio is seeking a Service Desk Technician to provide customer support and troubleshooting for network systems. The ideal candidate will have a background in IT, possessing an Associate's or Bachelor's degree in Computer Science or a related field, with 0-3 years of experience. Key responsibilities include daily operations support, troubleshooting network issues, and working with internal partners to resolve problems. This role is predominantly phone-based and requires strong technical skills.

Qualifications

• 0 - 3 years of IT work experience in infrastructure/network environments.
• Ability to troubleshoot problems efficiently through phone support.
• Basic understanding of network diagrams and concepts.

Responsibilities

• Troubleshoot problems using phone and network monitoring tools.
• Provide daily operations support and maintenance for network systems.
• Maintain LAN/WAN/wireless/VoIP operations.

Skills

Service Desk experience

Technical understanding of Network Technologies

Troubleshooting skills

Customer service skills

Education

Associate's or Bachelor's Degree in Computer Science or related field

Tools

Remedy/TTS

Watchtower

Comcast tools

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

• Looking for someone with Service Desk/ Customer Service experience.
• Big plus if they have a technical mind or background and understand how different Network Technologies work.
• No hands on cabling or installs required
• Will need to troubleshoot problems – must be technically savvy
• 70% troubleshooting through phone.
• Provides daily operations support and maintenance for network systems
• Proactively monitors networks to provide stable, dependable network services across multiple platforms.
• Configures and troubleshoots computer networks.
• Maintains LAN/WAN/wireless/VoIP operations by working with network facility and hardware/software vendors to ensure timely problem resolution.
• Maintains and utilizes network management applications to identify network faults, to ensure the provision of data or other tele-communications access to customers, and the movement of information from one location to the other.
• Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 0 - 3 years of IT work experience in infrastructure/network environments
• Resolves customer issues reported via phone, portal, email and network monitoring tools
• Ticket management within multiple ticketing systems
• Interface with internal partners as needed to resolve customer troubles
• Interface with incumbent local exchange carriers and other off-net providers to identify defective local exchange carrier equipment through cooperative testing and coordinate replacement
• Ability to accurately read call traces, traceroutes and packet loss reports to aid in problem identification
• Use of on-net Comcast tools including Café, Remedy/TTS, Watchtower, Scout and CSG biller required
• Basic network diagram understanding

Additional Information

Recruitment Specialist

Artech Information Systems LLC

360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960