Network Technician

Artech Information System LLC; Hanover Township (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A staffing solutions company is seeking a Network Technician to provide technical support and problem resolution for a Global Network. Candidates must have an Associates Degree and experience in customer service. The role requires knowledge of LAN infrastructure and the ability to configure and troubleshoot networking components. This position demands a collaborative spirit and strong communication skills to effectively interact with clients and team members.

Qualifications

• Associates Degree minimum, preferably in Computer Science, technology, or telecommunications.
• 3-6 months of technical courses in communications technology.
• Experience in customer service is essential.

Responsibilities

• Provide Level II problem isolation and resolution for a Global Network.
• Configure and perform diagnostics on infrastructure components.
• Understand and repair LAN infrastructure including cable and fiber.

Skills

Technical Level II problem isolation

LAN infrastructure knowledge

Customer service experience

Understanding of routing protocols

Education

Associates Degree in Computer Science or Technology

Tools

Bluecoat

F5

ITSM

Job description

At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Job Description

Title: Network Technician – B
Location: Abbott Park, IL
Duration: 12 Months
Job ID: ABLJP00049421

4–6 YEARS OF EXPERIENCE IN THE FOLLOWING:

RESPONSIBILITIES:
Provide technical Level II problem isolation and resolution for a Global Network. Configures and performs advanced diagnostics on infrastructure components. Understands and repairs LAN infrastructure including cable and fiber. Understands and can configure and install LAN switch technology for bridging or routing. Can perform hardware fault isolation and repair. Repairs switching and VLANs problems.

COMPETENCIES:
Understand LAN repeating and re‑timing technology. Understands WAN modem technology. Understand the software, hardware, and operational characteristics of the standard bridge and router. Understand most routing protocols for the LAN and WAN. Has a basic understanding of NT Server configuration and TCP/IP infrastructures. Can correctly configure servers and clients for all services. Can configure routers and switches. Can isolate and repair most IP services problems. Understands and uses the appropriate tools in all instances during problem isolation and repair. Possesses an in depth understanding of communications technologies and can isolate and resolve most infrastructure issues.

Qualifications

QUALIFICATIONS:
Associates Degree Minimum, prefer Computer Science or technology area or telecommunications science business minor. Three (3) to six (6) months of specialized technical courses in communications technology's typically provided by vendors, technical societies, or equivalent experience.

Client Comment:
HM is looking for candidates who have had some longevity with previous positions. They need to have customer service experience as they will be talking on the phone. Ideal candidates will have training on all PC Gear to include Bluecoat, F5, Visual and ITSM. Please be sure that candidates know network terms that are listed on their resumes, the HM will ask about them.

Additional Information

All your information will be kept confidential according to EEO guidelines. If you believe you're qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at [phone].