Systems Support Engineer

Artech Information System LLC; Centennial (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT staffing company in Colorado is seeking a skilled technician to maintain and troubleshoot the DAC Aloha network and related platforms. Candidates must possess 2-5 years of experience in Linux and shell scripting as well as the ability to support engineering projects and perform scheduled maintenance. Flexible scheduling including nights and weekends is required. This position plays a key role in analyzing network issues and coordinating solutions with senior engineers.

Qualifications

• 2-5 years’ experience in Linux and shell scripting is required.
• Must be able to work nights, weekends, and variable schedules.

Responsibilities

• Maintain and troubleshoot the DAC Aloha network, DNCS, and Guide platforms.
• Support all applicable Engineering projects and training sessions for junior technicians.
• Perform scheduled maintenance activities.
• Analyze technical references to obtain knowledge of engineering topics.
• Identify and escalate complex operational issues.

Skills

Linux

Shell scripting

Troubleshooting

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms.

• Support all applicable Engineering Projects and training sessions for junior technicians.
• Organizes and performs all scheduled maintenance activities.
• Performs a variety of highly complex analytical duties of Comcast’s network including the IP Platform and Video platform.
• Reads and analyzes technical references to obtain knowledge of assigned Engineering Operations topics.
• Identifies common operational and technical problems standard solutions. Escalates more complex issues to senior engineers.
• Possesses limited responsibility for the CMTS, this is to include troubleshooting CMTS for issues.
• Provides surveillance for the network from the hub to the backbone.
• Uses all available tools to monitor and isolate outages across all video lines.
• Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix. Follows scripted M&P’s for break/fix.
• Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.
• Provides remote assistance of hardware replacements.
• Acts as the escalation point for advanced services.
• Works towards industry standard certifications and education.
• 2-5 years’ experience in Linux and shell scripting are required.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Additional Information

Recruitment Specialist

Artech Information Systems LLC

360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960