Data Center Support Specialist

Artech Information System LLC; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT staffing firm is seeking a Senior Help Desk professional in Denver, Colorado. Responsibilities include providing technical support, managing user support requests, and maintaining infrastructure. The ideal candidate will have a bachelor's degree in a related field and three to five years of experience in technical support, preferably in a corporate environment. This role involves troubleshooting servers and user workstations, along with managing corporate facilities. Strong knowledge of Windows, Apple OS, and networking required.

Qualifications

• Three to five years of technical environment user support experience.
• Experience in corporate customer support and troubleshooting.

Responsibilities

• Respond to assigned support requests within established guidelines.
• Install and support servers, troubleshoot system outages, and manage corporate infrastructure.

Skills

Windows & Apple client OS environments

NT and AD domain structure

LAN/WAN network infrastructure

Telephone / VOIP systems

Corporate Facilities knowledge

Advanced troubleshooting skills

Education

Bachelors in Computer Science, Engineering, Math, MIS or equivalent

Tools

Microsoft PC/Server Operating Systems

Apple hardware service

Linux Administration

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Responsibilities include:

• Respond to assigned Support requests within established guidelines.
• Install and support servers, troubleshoot system outages, performance issues, and equipment failures.
• Manage and maintain corporate infrastructure including end user workstations.
• Evaluate user needs by attending meetings and monitoring support requests.
• Create proposals or quotes in support of facilitating purchase of equipment and software.
• Maintain accurate physical asset inventory records.
• Other duties as assigned.

Leadership Responsibility: Provide customer service, technical and process guidance to peers and staff to ensure consistent support experience for customers.

Technical Skills

• Extensive knowledge of Windows & Apple client OS environments.
• Knowledge of NT and AD domain structure and management and security.
• Knowledge of LAN/WAN network infrastructure and cabling.
• Knowledge of telephone / VOIP systems.
• Corporate Facilities knowledge including Power Systems, HVAC and Security.
• Advanced troubleshooting skills.

Behavioral Skills

Communication

Effective use of oral, written, and presentation skills; understands presentation styles and using different strategies for effective presentations; instructs and assists others with points of clarification; makes adjustments on the fly if problems occur; ability to give objective feedback in tough situations; understands different strategies for making feedback objective.

Problem Solving

Instructs and makes recommendations to others concerning problem solving tasks; fully understands problem solving solution strategies; ability to make adjustments to solutions for greater effectiveness; fully understands how to use research methodologies to solve problems in a variety of different situations; ability to instruct others in using research methods for solving problems; understands which methods to use in different situations; develops creative solutions to complex problems; anticipates change and directs/redirects efforts.

Education

Bachelors in Computer Science, Engineering, Math, MIS, or equivalent job related experience/knowledge as determined by management.

Experience

Three to Five years of technical environment user support, corporate customer support and troubleshooting experience based on management discretion.

Training & Certification

Training in Microsoft PC/Server Operating Systems, Apple hardware service, Mac OS management, and/or Linux Administration.

Position Comments

• Combined role – Senior Help desk mixed with Lab Facilities
• Technical Lab Management
• Data center setup – small scale (servers, desk top, laptop, etc.)

Working with M&A technical install team to successfully onboard various affiliate and new organizations into Comcast.

Operations, maintenance and monitoring of infrastructure, portals and platforms. Handle tickets through JIRA. Deployment and maintenance of monitoring & other tools.

Additional Information

Recruitment Specialist

Artech Information Systems LLC

360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960