Network Systems Engineer — IT Incident & DR

Vitas Healthcare Corporation; Saint Augustine (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

VITAS Healthcare Corporation in Saint Augustine, FL seeks an IT Support Specialist to manage incidents, assist new hires, and ensure IT processes are followed while providing reliable desktop and server support.

The role requires ITIL-aligned service delivery, strong communication, and collaboration with local leadership; occasional travel to related locations; and backing up regional IT operations as needed.

Qualifications

• Two to four years in an enterprise IT environment.
• Experience with ITIL service delivery and incident & problem management.
• Strong written and verbal communication skills.
• Ability to work independently or in a team.
• Excellent troubleshooting and time management abilities.
• Collaborative with cross-functional teams and leadership.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Ensure incidents, requests, changes are managed and documented promptly.
• Orient new hires with relevant IT processes.
• Communicate effectively to user community and IT leadership.
• Interface with local business and IT Leadership for alignment.
• Travel to related locations for in-person support.
• Maintain daily backups of local File Server.
• Maintain audio/video conferencing capabilities and tech.
• Develop and maintain site management and disaster contingency plans.
• Maintain desktops/laptops hardware and software per VITAS standards.
• Coordinate downtime and service-impacting activities.
• Process equipment orders and fulfill when needed.
• Assist in office moves and additions.
• Participate in disaster recovery and security audits.
• Produce inventory reporting of IT assets in ITSM tool.
• Provide backup support to other regions via telephone or on-site.

Skills

ITIL familiarity

Incident management

Communication skills

Analytical skills

Organizational skills

Outlook proficiency

Word proficiency

Excel proficiency

Education

Associate degree in CS/engineering or related field

ITIL Foundations certification desirable

Tools

Outlook

Word

Excel

ITSM tool

Job description

VITAS Healthcare Corporation in Saint Augustine, FL seeks an IT Support Specialist to manage incidents, assist new hires, and ensure IT processes are followed while providing reliable desktop and server support.

The role requires ITIL-aligned service delivery, strong communication, and collaboration with local leadership; occasional travel to related locations; and backing up regional IT operations as needed.