Network Systems Engineer

Vitas Healthcare Corporation; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Vitas Healthcare Corporation is seeking an IT Support professional to manage incidents, changes, and requests, while onboarding new staff to IT processes. You will communicate across the user community, IT teams, and leadership and travel to related locations to provide in-person support.

The role requires 2–4 years in an enterprise IT environment, ITIL knowledge, and strong analytical and communication skills. You will maintain backups, desktops, and conferencing systems per VITAS standards.

Qualifications

• Two to four years of experience in an enterprise IT environment.
• ITIL knowledge with incident & problem management experience.
• Able to express complex technical concepts clearly in writing and speech.
• Strong analytical and organizational skills.
• Ability to work independently with limited supervision or collaboratively.
• Excellent communication and time-management skills.
• Ability to work with people from different disciplines and varying technical levels.

Responsibilities

• Ensure incidents, requests, changes are fully managed and documented promptly.
• Orient new hires with relevant IT processes.
• Communicate effectively to user community, IT team, and leadership.
• Interface with local business leaders and IT leadership for alignment.
• Travel to related locations to provide in-person support.
• Maintain daily backups of local File Server.
• Maintain audio/video conferencing systems and technology.
• Develop and maintain site management and disaster contingency plans; keep up to date.
• Maintain desktop/laptops hardware and software per VITAS standards.
• Coordinate downtime and service-impacting activities.
• Manage equipment orders processes.
• Assist in coordinating office moves and additions.
• Participate in disaster recovery and security audits on file servers and desktops.
• Maintain inventory reporting of IT assets in ITSM tool.
• Provide backup support to other regions via phone or on-site.

Skills

ITIL knowledge

Communication skills

Analytical skills

Independent or team work

Troubleshooting

Cross-disciplinary collaboration

Proficiency with Outlook/Word/Excel

Education

Associate degree in computer science/engineering or related field

ITIL foundations certification desirable

Tools

Outlook

Word

Excel

Job description

Responsibilities

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

Qualifications

QUALIFICATIONS - Two to four years of experience in an enterprise IT environment

• Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
• Ability to express complex technical concepts effectively, both verbally and in writing
• Excellent analytical and organizational skills
• Ability to work independently with limited supervision or collaboratively
• Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
• Ability to work well with people from different disciplines with varying degrees of technical experience
• Ability to work on various assignments simultaneously
• Strong interpersonal skills within all levels of the organization
• Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

Education

EDUCATION - Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred

• Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES - EOE/AA M/F/D/V