IT System Specialist St. Vincent Health

Fremont Economic Development Corporation; Leadville (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

403(b) retirement program

Life insurance plans

Job summary

A local economic development organization in Leadville, CO, is seeking a full-time IT System Specialist. The role involves providing technical support to users, maintaining system performance, and ensuring effective communication with employees. Ideal candidates have a high school diploma or GED, an associate's degree in computer science, and 1-2 years of relevant experience. Strong problem-solving and communication skills are essential.

Qualifications

• 1-2 years of experience in IT support.
• Intermediate knowledge of network protocols.
• Ability to manage stressful situations.

Responsibilities

• Assist end users with technical support.
• Resolve IT support requests from employees.
• Provide training on electronic medical records.

Skills

Problem-solving skills

Effective communication skills

Organizational skills

Customer service skills

Education

High school Diploma or GED

Associate's degree in computer science or equivalent experience

Tools

Windows operating system

Electronic medical records

CompTIA A+

Job description

IT System Specialist – Full-time day position, onsite

Full-time benefits are the following:

Medical, dental, vision, paid time off, paid sick time, 403(b) retirement program, life insurance plans, shift differentials, workers' compensation.

Requirements

• High school Diploma or GED
• Associate's degree in computer science or equivalent experience.
• 1-2 years of experience in IT support
• Proficient in Windows operation
• Experience with electronic medical records is a plus.
• Certification in IT, Comp TIA A+, preferred
• excellent problem-solving skillsEffective verbal and written communication skills
• Good organizational skills
• Intermediate knowledge of network protocols, familiarity with hardware and software.
• Ability to manage stressful situations

P rimary responsibilities include assisting end users with technical support and installing hardware, software, and network equipment. Setting up user accounts trains end users.

• Resolving IT support requests from employees .
• Troubleshooting and training employees on electronic medical records
• Changing configurations, settings, and permissions to fix computer issues
• Generating sign-ins for hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Communicating with employees on the status of their service requests.
• Logging all service requests and updating tickets as needed.

Technical support

• Providing technical support is a fundamental aspect of an IT Support job. This includes diagnosing both hardware and software problems, identifying issues quickly, and implementing effective solutions. IT Support professionals are responsible for replacing faulty components, such as damaged hard drives or malfunctioning RAM.
• They ensure that network facilities, including routers, switches, and firewalls, function correctly to maintain seamless connectivity. By doing so, they help prevent network failures and ensure that all connected devices communicate efficiently.
• Additionally, they must stay updated on the new technological advancements to troubleshoot and resolve new and emerging issues efficiently. This proactive approach minimizes disruption to the organization's operations, enabling continuous productivity and a smooth technological integration.

Customer Service

• Excellent customer service skills are essential for IT support professionals. They must connect effectively with users, listen to their issues, and understand their problems. This involves offering clear, concise solutions that people can understand, regardless of their technical background.
• Establishing trust with users, remaining patient, and maintaining a professional approach are all necessary. Good customer service makes customers feel supported and valued, which may improve overall happiness and efficiency in a company.
• Fast and polite responses also help the IT Support team build confidence and a strong reputation. Effective communication and timely support can significantly improve the user experience, resulting in a more efficient and peaceful work environment.

System maintenance

• System and network maintenance should be performed regularly to prevent problems before they occur. This includes doing frequent software upgrades to keep all programs and Operating Systems current and secure. Keeping software up to date helps defend against vulnerabilities while also ensuring that users have access to the latest features and upgrades.
• Routine backups are essential for protecting against data loss due to hardware failures or cyberattacks. Backups ensure that crucial data can be quickly restored, reducing interruptions and loss. This is particularly important for ensuring business continuity and protecting sensitive data.
• Monitoring system performance enables IT Support staff to detect possible problems early on and take preventive steps. Regular health checks identify deviations, improve performance, prevent issues from worsening, ensure stability, reduce interruptions, and increase productivity .

Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.