Field IT Services Engineer – On-Site & Remote Support

Vistra Corporate Services Company; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Vistra Corporate Services Company is seeking a Field Services Support Engineer to provide exceptional customer service and IT support. The role involves managing technical incidents, assisting users, and driving to remote locations for installation and support tasks.

This position requires considerable hardware, software, and networking knowledge, as well as strong troubleshooting skills to meet specific IT challenges.

Qualifications

• 3 years of hardware/software support experience in a large enterprise.
• Knowledge of Microsoft Windows 10, imaging tools, and mobile devices.
• Intermediate knowledge of networking protocols.

Responsibilities

• Manage technical support incidents for local and remote users.
• Drive to remote locations to install servers and technology.
• Participate in weekly Genius Bar providing local and remote solutions.

Skills

PC/MAC hardware knowledge

Software support experience

Networking knowledge

Troubleshooting skills

Active Directory administration

Education

College degree in Information Systems or equivalent

Tools

PowerShell

Microsoft Windows 10

Office 2016

SCCM for software distribution

Job description

Vistra Corporate Services Company is seeking a Field Services Support Engineer to provide exceptional customer service and IT support. The role involves managing technical incidents, assisting users, and driving to remote locations for installation and support tasks.

This position requires considerable hardware, software, and networking knowledge, as well as strong troubleshooting skills to meet specific IT challenges.