Network Systems Engineer

Vitas Healthcare Corporation; Saint Augustine (FL); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

VITAS Healthcare Corporation in Saint Augustine, FL seeks an IT Support Specialist to manage incidents, assist new hires, and ensure IT processes are followed while providing reliable desktop and server support.

The role requires ITIL-aligned service delivery, strong communication, and collaboration with local leadership; occasional travel to related locations; and backing up regional IT operations as needed.

Qualifications

• Two to four years in an enterprise IT environment.
• Experience with ITIL service delivery and incident & problem management.
• Strong written and verbal communication skills.
• Ability to work independently or in a team.
• Excellent troubleshooting and time management abilities.
• Collaborative with cross-functional teams and leadership.
• Proficient with Outlook, Word and Excel.

Responsabilités

• Ensure incidents, requests, changes are managed and documented promptly.
• Orient new hires with relevant IT processes.
• Communicate effectively to user community and IT leadership.
• Interface with local business and IT Leadership for alignment.
• Travel to related locations for in-person support.
• Maintain daily backups of local File Server.
• Maintain audio/video conferencing capabilities and tech.
• Develop and maintain site management and disaster contingency plans.
• Maintain desktops/laptops hardware and software per VITAS standards.
• Coordinate downtime and service-impacting activities.
• Process equipment orders and fulfill when needed.
• Assist in office moves and additions.
• Participate in disaster recovery and security audits.
• Produce inventory reporting of IT assets in ITSM tool.
• Provide backup support to other regions via telephone or on-site.

Connaissances

ITIL familiarity

Incident management

Communication skills

Analytical skills

Organizational skills

Outlook proficiency

Word proficiency

Excel proficiency

Formation

Associate degree in CS/engineering or related field

ITIL Foundations certification desirable

Outils

Outlook

Word

Excel

ITSM tool

Description du poste

Responsibilities

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

Qualifications

QUALIFICATIONS - Two to four years of experience in an enterprise IT environment

• Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
• Ability to express complex technical concepts effectively, both verbally and in writing
• Excellent analytical and organizational skills
• Ability to work independently with limited supervision or collaboratively
• Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
• Ability to work well with people from different disciplines with varying degrees of technical experience
• Ability to work on various assignments simultaneously
• Strong interpersonal skills within all levels of the organization
• Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

Education

EDUCATION - Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred

• Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES - EOE/AA M/F/D/V