IT Support Specialist

Scion Staffing, Inc.; San Francisco (CA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Work for a prestigious and mission‑dr‑

Be a part of an organization that valu

Job summary

Scion Staffing, Inc. is seeking a Desktop Support Engineer for a temporary-to-hire role in San Francisco, CA. The candidate will provide Tier 1/2 support, manage workstation provisioning, and administer Microsoft 365 among other duties.

The role emphasizes endpoint security, onboarding/offboarding, and clear technical documentation for staff. A bachelor’s degree and 3+ years of experience are required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or commensurate practical experience.

Responsibilities

• Serve as primary contact for incoming helpdesk requests and resolve Tier 1/2 tickets per SLAs.
• Triage and escalate complex Tier 3, network, and infrastructure issues.
• Configure, image, deploy, and maintain Windows and macOS devices and peripherals.
• Manage onboarding/offboarding workflows including provisioning and deprovisioning.
• Administer Microsoft 365, SSO, and supported business apps.

Skills

Help desk

Desktop support

Windows 11

macOS

Microsoft 365

MDM

IAM MFA

Customer service

Troubleshooting

Vendor coordination

Education

Bachelor’s degree in CS/IT

Tools

Imaging tools

Remote desktop software

Asset inventory systems

Ticketing systems

Job description

Scion Technology has been engaged to conduct a search for a Desktop Support Engineer for our client, a leading cultural institution. This is a temporary to hire position based in San Francisco, CA.

POSITION OVERVIEW

Our client is seeking an experienced technician to provide responsive, customer-focused technical support across the organization. Serving as the primary point of contact for daily IT operations, this role resolves Tier 1 and Tier 2 support requests, leads workstation provisioning and hardware lifecycle management, enforces endpoint security and patching standards, and administers Microsoft 365 alongside core business SaaS applications. The position also manages end-to-end IT onboarding and offboarding, interfaces with third-party vendors for advanced system support, and creates clear, accessible technical documentation for both technical and non-technical staff.

PERKS

• Work for a prestigious and mission-driven organization with a long-standing reputation for excellence.
• Be a part of an organization that values creativity, innovation, and continuous learning.

RESPONSIBILITIES

• Serve as the primary point of contact for incoming helpdesk requests, prioritizing, troubleshooting, and resolving Tier 1 and Tier 2 support tickets in adherence with internal IT SLAs.
• Appropriately triage and elevate complex Tier 3, network, and infrastructure issues to senior IT team members.
• Configure, image, deploy, and maintain Windows and macOS computers, mobile devices, printers, VOIP phones, and associated peripherals in accordance with IT standards.
• Manage end-to-end IT onboarding workflows, including user account provisioning, equipment procurement, hardware imaging and setup, and conducting initial IT orientations for new staff.
• Manage end-to-end IT offboarding workflows, including deprovisioning account access, collecting equipment, securely wiping returned hardware, and updating asset records.
• Administer, monitor, and troubleshoot user accounts, permissions, and group access within Microsoft 365 (Exchange Online, SharePoint Online, Teams), Single Sign-On (SSO), and supported business applications.
• Monitor, troubleshoot, and remediate endpoint security alerts, patch compliance, OS upgrades, disk encryption status, antivirus health, and device management exceptions.
• Maintain accurate hardware, software, license, and asset inventory records, ensuring transparent tracking from initial acquisition to decommissioning.
• Engage and coordinate directly with third-party software, hardware, and systems support vendors to diagnose technical issues, process warranty repairs, and resolve service outages.
• Create and update user-friendly self-help guides for staff, while documenting internal administrative procedures, account change logs, and standard troubleshooting workflows for the IT team.
• Train new and existing staff on workstation basics, collaboration tools, security best practices, and ticket submission processes.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or commensurate practical experience.
• 3+ years of hands-on experience providing desktop support, help desk, endpoint support, or related technical support services.
• Advanced knowledge of Windows 11 and macOS environments, including operating system installation, configuration, profile management, patching, and troubleshooting.
• Demonstrated ability to manage helpdesk ticketing queues, prioritize competing support requests based on urgency and business impact, and maintain agreed service levels.
• Strong troubleshooting instincts with sound judgment on when to resolve issues independently versus escalating complex technical matters to senior IT engineering leadership.
• Hands-on experience with endpoint management/MDM platforms, imaging tools, remote desktop support software, and hardware asset inventory systems.
• Familiarity with identity and access management (IAM), multi-factor authentication (MFA), Microsoft 365 administration, and standard endpoint security practices.
• Exceptional customer service skills and the ability to interact effectively and empathetically with staff across all levels of the organization.
• Proven record of follow-through, attention to detail, and methodical problem-solving.

COMPENSATION & BENEFITS

This contract position offers an hourly pay rate of $40.00 - $42.00/hour, depending on experience and qualifications.

The benefits package includes comprehensive medical, dental, and vision coverage, along with additional perks.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records.

We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.