Information Technology Project Manager

Scion Technology Staffing; Portland (OR); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Scion Technology Staffing in Portland, Oregon seeks an experienced IT Project Manager to lead client-facing cloud voice, contact center, and technology migration projects. You will manage multiple engagements from planning through implementation, migration, cutover, and project completion.

The role requires 5+ years of tech project management, PMP (or PgMP/PRINCE2), and proven ability to coordinate vendors, carriers, and internal teams.

Qualifications

• 5+ years managing external client tech projects.
• PMP or equivalent credential required.
• Experience with MSP/VAR or telecom services.
• Cloud voice/UCaaS and networking knowledge.
• CRM/PSA platforms experience.
• Excellent written and verbal communication.

Responsibilities

• Lead end-to-end delivery of client-facing technology implementations, migrations, and deployments.
• Manage a portfolio of approximately 8-15 active projects simultaneously.
• Serve as primary client contact throughout the project lifecycle.
• Lead cloud voice, UCaaS migrations and related technology projects.
• Develop and maintain detailed project plans, schedules, milestones, documentation, and deliverables.
• Coordinate internal technical resources and engineering/delivery teams.
• Manage relationships with vendors, partners, carriers, and external stakeholders.
• Coordinate carrier orders, installations, scheduling, and external dependencies.
• Facilitate project kickoff and status meetings, client communications, and internal discussions.
• Coordinate migration and cutover activities, including occasional after-hours work.
• Maintain CRM/PSA data and project records accurately.
• Support multisite deployments across client locations.
• Provide an exceptional client experience while balancing priorities.

Skills

PMP certification

Multi-project management

Client facing communication

Vendor coordination

Cloud voice/UCaaS knowledge

CRM/PSA familiarity

Education

PMP certification or equivalent

Tools

ConnectWise

CRM/PSA systems

Job description

Scion Technology has been engaged to conduct a search for an experienced IT Project Manager for our client, a provider of managed network services and enterprise communication solutions. This is a direct hire role based out of Portland, Oregon.

POSITION OVERVIEW

The IT Project Manager will lead the delivery of client-facing cloud voice, contact center, and technology migration projects. This is a hands-on project delivery role responsible for managing multiple concurrent client engagements from initial planning and scheduling through implementation, migration, cutover, and project completion.

RESPONSIBILITIES

• Lead the end-to-end delivery of client-facing technology implementations, migrations, and deployments.
• Manage a portfolio of approximately 8-15 active projects simultaneously, with projects ranging from shorter implementations to complex engagements lasting six months to a year.
• Serve as a primary point of contact for clients throughout the project lifecycle, providing clear communication around timelines, milestones, risks, dependencies, and project status.
• Lead cloud voice, contact center, UCaaS, and related technology migration projects.
• Develop and maintain detailed project plans, schedules, milestones, documentation, and deliverables.
• Coordinate internal technical resources and ensure engineering and delivery teams have the information, access, and direction needed to complete project work.
• Manage relationships and dependencies across third-party vendors, technology partners, telecom carriers, and other external stakeholders.
• Coordinate carrier orders, installations, scheduling, and other external dependencies that may impact project timelines.
• Facilitate project kickoff meetings, status meetings, client communications, and internal project discussions.
• Coordinate migration and cutover activities, including occasional implementations that may take place outside standard business hours.
• Maintain accurate project and client information within CRM, PSA, and project management systems.
• Support multisite deployments and coordinate implementation activities across multiple client locations when applicable.
• Provide an exceptional client experience while balancing multiple priorities in a fast-moving professional services environment.

QUALIFICATIONS

• 5+ years of technology project management experience, ideally managing external client implementations, migrations, or deployments.
• Active PMP certification in good standing or a directly comparable credential such as PgMP or PRINCE2 Practitioner.
• Demonstrated experience managing multiple technology projects simultaneously, ideally carrying 8-15+ active client projects at a time.
• Experience working within an MSP, VAR, systems integrator, telecom carrier, manufacturer professional services organization, or comparable client-service environment.
• Strong experience with cloud voice, VoIP, UCaaS, and/or cloud contact center technologies.
• Working technical knowledge of networking concepts, including LAN/WAN, switching, routing, firewalls, wireless, SD-WAN, and related infrastructure.
• Exceptional written and verbal communication skills with the confidence to serve as the face of the organization to clients.
• Demonstrated ability to coordinate multiple third-party vendors and external project dependencies.
• Experience working within a CRM, PSA, or comparable project management platform; ConnectWise experience is highly valued.

COMPENSATION & BENEFITS

This direct hire position offers a salary range of $110,000-130,000 annually, commensurate with experience. They offer a robust benefits package that includes comprehensive medical, dental, and vision coverage, along with additional perks.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.